Dr. Sang Le, Specializing in Shoulder, Elbow, Wrist and Hand
The newest physician to join Arrowhead Orthopaedics is Dr. Sang Le. Dr Le was born in Vietnam but, together with most of his family members, fled the country in late 1979 on a fishing boat. After living in a refugee camp in Indonesia for several months, his family was sponsored to come to California.
The second youngest of ten children, Dr. Le is the only one who is involved in the medical field. He chose to study medicine because he wanted to help people. Dr. Le explains, "I have always enjoyed working with my hands to fix things, whether it be fixing cars or computers. The challenge of restoring function intrigues me and gives me great satisfaction. But to be able to restore function for my patients in the practice of orthopedics is an incomparable level of satisfaction and challenge." Some of Dr. Le's other interest include snowboarding, basketball and listening to music.
Dr. Le attended UCLA as an undergraduate and completed a double major in cybernetics and molecular biology. Cybernetics -- the study of how different systems communicate and interact with each other -- fascinated him and he has been able to apply these concepts to the field of medicine as well. After graduating from UCLA, he went to medical school at the University of Illinois and then on to an orthopaedics residency at Loma Linda University Medical Center.
In 2008, during his third year of residency, Dr. Le met many of the physicians of Arrowhead Orthopaedics while working at Arrowhead Regional Medical Center (ARMC). They were an excellent influence on his training and he enjoyed working with them because he could tell they really wanted to help the people in the community.
During this time, Dr. Le developed an interest in the field of hand surgery and the challenge of treating the conditions he encountered. These challenges still motivate him today. As he says, "Sometimes the more difficult the problem is, the more rewarding it is when you are able to solve it." After finishing his residency, Dr. Le completed a fellowship at the University of Florida and has now returned to California to join his colleagues at Arrowhead Orthopaedics.
For people who may be considering a career in medicine, Dr. Le has some advice: "If you truly have a desire to help people in the field of medicine, don't be discouraged about the challenging road ahead; work hard and be persistent and you will realize what a great privilege it is to care for patients."
As in most other service organizations, the success of Arrowhead Orthopaedics is dependent on our ability to facilitate incoming phone calls and respond to those calls in a timely and professional manner. For this purpose we have always invested in the latest technology and in the hiring and training of first responders who field these calls all hours of the day.
Given our commitment to zero missed calls, AO has continued its investment in technology that improves our capability to respond in a timely manner. In November the company completed the installation of an Automatic Call Distributer (ACD) that queues all incoming scheduling calls and distributes them to the next available schedulers. Accompanied by a reporting module, the ACD allows the call center personnel to accurately assess the volume of incoming calls at various hours of the day and increasing or decreasing the number of agents responding to the calls.
The results of the first few weeks have been gratifying. Most calls are now answered in less than three minutes, and every 30 seconds the caller is updated about the waiting time and given a choice of leaving his/her phone number to be called back when the next scheduler or agent become available.
We are proud to say that the number of aborted calls has practically disappeared, and many callers have started to comment on the efficiency and professionalism of our schedulers.
Not only are the callers now getting a human voice and getting their calls answered in a timely manner, management is now able to measure the load factor throughout the day and plan staffing availability accordingly. And hearing from the growing number of satisfied callers is music to the ears of our able team of first responders and their supervisor. We applaud all members of the scheduling team for their learning the new system and their continued improvement.
In January we will implement the next phase of this project that will add all the calls currently received by our regular operators to the ACD load. This will further enhance our overall responsiveness, all in the Tradition of Excellence at Arrowhead Orthopaedics.
Thank you to all of our sponsors. The Semper Fi Fund Charitable Golf Tournament was a great success thanks to all our sponsors, players and genourous donations. 100% of all proceeds went to the Semper Fi Fund.
REDLANDS (CA) ---- KWB WEALTH MANAGERS GROUP and ARROWHEAD ORTHOPAEDICS are teaming up to sponsor a golf tournament on Friday May 4, 2012 to benefit the Semper Fi Fund. The Event has been inspired by Corporal Justin Crabbe, United States Marine Corp (USMC) and native of the Inland Empire who is undergoing medical treatment and rehabilitation at the National Naval Medical Center in Bethesda, Maryland for injuries sustained on August 26, 2011 while on duty in Afghanistan.
Justin was 22 years old when his physical condition was altered forever. The improvised explosive device (IED) that he stepped on took his legs, three fingers and his thumbs. Now Justin is working hard to put the past behind him. He hopes to be discharged from the USMC in early 2013 and looks forward to returning to civilian life.
Justin’s story is similar to many wounded soldiers returning from tours of duty in the Middle East. These young men and women deal for the rest of their lives with the injuries they sustained. Medical advances and technology have enabled many to resume near normal daily activity, but the transition to their new way of life is expensive, and the family is often needed to help.
Kerry Bubb, President of KWB Wealth Managers Group notes that “most of us can only imagine having to deal with these challenges and heartaches, either as an injured soldier or as a loved one. For them, life is dramatically altered without notice.” In Justin’s case, the routine of both his mother, a fulltime employee at Southern California Edison and his father, a fulltime employee at ESRI in Redlands, were abruptly disrupted as they scrambled to arrange for time off and relocate thousands of miles away in order to assist in their son’s rehabilitation. Added to this family’s daily living expenses were the costs of transportation, meals, and other expenses associated with being in Maryland for the aid of their fallen Marine.
Humanitarian organizations like the Semper Fi Fund, along with co-workers at Southern California Edison, ESRI and friends and family came to the Crabbe's aid. But there is more to be done for Justin, his family and for other fallen men and women and their families. Throughout the rehabilitation process soldiers need everything from modifications to their residences and vehicles to customized prosthetics, motorized wheelchairs, special computers or voice recognition software and more to regain their independence.
Organizations like the Semper Fi Fund, the Veteran’s Administration (VA), and Wounded Warriors Foundation are stepping up. But the need is great and will continue for these fallen soldiers some of whom are in our Inland Communities. To help fallen service men and women like Justin and families like the Crabbes, KWB Wealth Managers Group and Arrowhead Orthopaedics have decided to join the Semper Fi Fund in championing this worthy cause, and trust that you will too.
According to Bubb, the Semper Fi Fund Charitable Golf Tournament planned for May 4, 2012 at the Tukwet Canyon Golf Club in Beaumont “is in honor of all injured warriors returning from tours of duty after September 1, 2001, and all proceeds will go to the Semper Fi Fund.” KWB Wealth Managers Group, Arrowhead Orthopaedics and their supporters and associates will cover all costs associated with the tournament and the awards lunch immediately following play. This means that 100% of the event proceeds (entry fee, distinguished donor gifts, raffle sales, mulligan purchases etc…) along with ALL donations will go directly to the Semper Fi Fund.
Dr. James Matiko, President of Arrowhead Orthopaedics adds “We can’t help Justin get his legs, fingers and thumbs back, but we can help him and the many other wounded soldiers and amputees regain their independence and improve their quality of life.”
To participate in this charitable tournament, or to donate to the Semper Fi Fund, please download the registration and sponsorship forms, OR contact Mike Razzouk via phone: 909-307-8220 or email: mike@kwbwealthmanagers.com. Your participation and donation for this cause is greatly appreciated!