The mission of Arrowhead Orthopaedics is to be the premier provider of choice for musculoskeletal services in the Inland Empire. This we achieve by providing quality comprehensive orthopaedic and rehab care in a convenient, efficient, responsive and accountable manner to maintain the dignity of our patients and ensure their satisfaction.
A Tradition of Excellence: This we manifest by being...
Reliable: Doing what we say we will do, when we say we will do it, and doing it right the first time.
Credible: Being credible means that patients and others we interface with can count on our honesty and integrity. This may involve us saying at times "I don't know the answer to this question, but I will find the right answer and get back to you," and actually doing so in a timely manner.
Attractive: For the enjoyment of our patrons, and for the convenience and comfort of our staff, we invest in keeping our facilities clean and aesthetically appealing.
Responsive: We recognize that our patients and patrons can be quite forgiving, but what they won't tolerate is being ignored. That is why we promise next day and same week appointments.
Empathetic: We understand that our patients have a life beyond their visits to the doctor's office. Thus, we show great respect of their time by minimizing their waiting time. We also make every effort to anticipate their questions and provide truthful and timely responses.
People: We attract, motivate, and retain high performing clinical and support staff in all areas of our operation, and we provide them with the innovative technology and other resources necessary for performing optimally in their positions. We recognize value and are committed to the benefits in the diversity of people, ideas, and cultures.
Good Citizenship: We comply with applicable laws and regulations at all levels and wherever we do business. We contribute to the economic well being of our community, first by keeping our financial house in order, maintaining affordable rates, and upholding our commitment to innovative technology to keep in check the ever escalating costs of healthcare services.
Accountability: Because accountability is at the core of our commitment to excellence, we maintain clear and open communication throughout the organization and with all stakeholders, and we hold each person accountable for his/her entrusted responsibilities.