The Business Office can help with questions you may have regarding billing. For in-person payments, we accept cash, personal check, and major credit cards (VISA, Mastercard, Discover and AMEX). For online payments we accept credit cards only.

PAY YOUR BILL ONLINE.

Click here and follow 3 easy steps.

To mail check payments, please send to:

San Bernardino Medical Orthopedic Group
Attn: Business Office
P.O. Box 8520
Redlands, CA 92375

As a courtesy to you, we verify your insurance coverage prior to your appointment and file the necessary insurance claims. Please note any insurance verification information you receive does not guarantee payment of your claim.

FAQ

I paid my co-pay at the time of my visit but received a statement requesting payment.

Your statement may have been generated before your co-pay was posted. If you receive another statement requesting payment for the same date of service(s), please call us immediately at (909) 557-1600 and ask for someone in billing.

I was not informed that the services were not covered under my insurance plan.

As much as possible, we make every effort to verify your eligibility and benefits prior to being seen. However, claims are processed according to your benefits on the date the services were provided. We strongly encourage patients to be well-informed about their own insurance plans to avoid any unforeseen costs.

What is a co-insurance and deductible?

A co-insurance is the patient’s portion of the cost of rendered services as determined by the insurance plan. This assigned amount is usually a percentage of allowed expenses and it is not the same as a co-pay. A deductible is an amount that must be met before an insurance plan will pay for services. For example, if you have a $500.00 deductible that applies towards your office visit, then you will be responsible for paying the allowed expenses for the office visit. The patient will continue to pay for the services until the deductible amount is met for the calendar year. For questions regarding your deductible amounts, please contact your insurance plan.

Does Arrowhead offer a payment plan?

Payments for services are expected in full. However, payment plans are offered on a case by case basis and may include an interest fee. It is important that you call us directly should you experience any hardship so we can work together in making sure your account is in good-standing. Payment plans are at the discretion of management.

I received a call/letter from a collection agency. What do I need to do to resolve this?

Delinquent accounts are turned over to an outside collection agency. Once an account has been turned over to a collections agency, you must negotiate payments through them. Please call (800) 621-9859. It is always best that payments are made in a timely manner to avoid the hassles of dealing with a collections agency.